Do you want to become an ambassador for a globally recognized high quality brand?

Are you ready for the new challenges?

Join our organization in Warsaw and help us build the best in class global IT function that is technologically sound, future proof and can react quickly to ever-changing demands!

Some career choices have more impact than others. When you join ECCO, you become part of a global family where we value people who do things differently. BE DIFFERENT AND FIT IN!

Role purpose

We are looking for a detail-oriented, effective, and experienced Senior IT Service Desk Supporter to join our growing team.  This role will be responsible for providing support to company employees in using IT resources and solving problems related to software and hardware.

Responsibilities:

• Installing, configuring and maintenance of computer hardware and software
• Providing first class support to our retail users, warehouse users and office users
• Handling day-to-day workstation/application support
• Capturing, log, and update incidents Providing technical support to the organization's employees and train non-technical workers on the business's information systems
• Cooperating with teams/external partners implementing IT projects

Requirements:

• Relevant experience in working in an international company or SSC serving multiple countries
• Administrative knowledge of MS operating systems. MacOS is preferable but not required
• Knowledge of Office 365, Azure environment
• Building, configuring and troubleshooting desktop and mobile devices
• Familiarity with LAN and WAN design
• Familiarity with desktop, notebook and handheld
• Familiarity with various computer peripherals such as printers, monitors, scanners and other equipment
• Ability to analyse and resolve complex issues, both logical and interpersonal
• Independent, cooperative, flexible, creative
• Effective verbal and written communications skills, both in Polish and English

Imagining yourself at ECCO? Get a glimpse of what your new exciting career entails on ECCO Careers

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.

Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.