IT Supporter, Global Service Desk


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IT Supporter, Global Service Desk

The IT Supporter, Global Service Desk is responsible for supporting users and systems in their daily function with a focus on the local, remote and retail store employees. 




As our IT Supporter, your responsibilities will include…

  • Manage and support Windows operating systems (10), O365, anti-virus, printers and peripherals.
  • Support of ECCO end-users in global setup in collaboration with the teams in Denmark and Indonesia as well as other colleagues in Group IT.
  • Support ECCO Retail stores core technology needs and trouble shoot hardware, software and connectivity issues including: GK POS software, traffic counters, Internet, and telephones.
  • Support of the local systems and equipment.
  • Document detailed IT processes and procedures appropriate for non-technical ECCO employees to follow.
  • Purchase, coordinate, and schedule new or replacement IT equipment.
  • Track Calls and incidents through ECCO’s IT ticketing application.
  • Update and create reports in ECCO systems as required by the business.
  • Purchase, coordinate and schedule store installs, including staging and testing equipment prior to shipping, performing on-site or remote installation and supporting the new store opening team to solve issues and get the equipment into production.
  • Monitor the hourly data monitoring process for Retail store activity.
  • Work with Global Headquarters and ECCO Retail management on IT/Retail projects.
  • Train new employees on basic IT systems functionality.
  • On-call and after-hours support for ECCO Retail operations.

If you have…      

  • High school diploma or GED equivalent.
  • 2+ years of work experience in an IT support role.
  • Bachelor’s degree or equivalent work experience with IT.
  • Advanced understanding of Windows Operating systems (10).
  • Advanced understanding of anti-virus and spyware detection and removal techniques.
  • Advanced understanding of O365 and basic understanding of Microsoft Exchange.
  • Basic understanding of Microsoft Active Directory.
  • Basic understanding of TCP/IP, DNS and DHCP.
  • Ability to communicate clearly, concisely and professionally (both verbally and written).
  • Ability to prioritize work and adjust priorities as needed.
  • Superior organization and follow-up skills.
  • Ability to read, write and speak English at a proficient level, French speaking a plus but not required.
  • Ability to travel up to 10%, both domestic and internationally.
  • Must be able to lift and carry at least 40 lbs. on a regular basis.

…we want to hear from you!


Imagining yourself at ECCO?

Please submit a copy of your resume to


For international opportunities, please click here to access our global career site.



At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.

Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.




Department IT

Location Toronto ON (Canada)

Advertised 03. April 2023

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