As our IT Supporter, your responsibilities will include…

• Manage and support Windows operating systems (10), O365, anti-virus, printers and peripherals.
• Support of ECCO end-users in global setup in collaboration with the teams in Denmark and Indonesia as well as other colleagues in Group IT.
• Support ECCO Retail stores core technology needs and trouble shoot hardware, software and connectivity issues including: GK POS software, traffic counters, Internet, and telephones.
• Support of the local systems and equipment.
• Document detailed IT processes and procedures appropriate for non-technical ECCO employees to follow.
• Purchase, coordinate, and schedule new or replacement IT equipment.
• Track Calls and incidents through ECCO’s IT ticketing application.
• Update and create reports in ECCO systems as required by the business.
• Purchase, coordinate and schedule store installs, including staging and testing equipment prior to shipping, performing on-site or remote installation and supporting the new store opening team to solve issues and get the equipment into production.
• Monitor the hourly data monitoring process for Retail store activity.
• Work with Global Headquarters and ECCO Retail management on IT/Retail projects.
• Train new employees on basic IT systems functionality.
• On-call and after-hours support for ECCO Retail operations.

If you have…      

• High school diploma or GED equivalent.
• 2+ years of work experience in an IT support role.
• Bachelor’s degree or equivalent work experience with IT.
• Advanced understanding of Windows Operating systems (10).
• Advanced understanding of anti-virus and spyware detection and removal techniques.
• Advanced understanding of O365 and basic understanding of Microsoft Exchange.
• Basic understanding of Microsoft Active Directory.
• Basic understanding of TCP/IP, DNS and DHCP.
• Ability to communicate clearly, concisely and professionally (both verbally and written).
• Ability to prioritize work and adjust priorities as needed.
• Superior organization and follow-up skills.
• Ability to read, write and speak English at a proficient level, French speaking a plus but not required.
• Ability to travel up to 10%, both domestic and internationally.
• Must be able to lift and carry at least 40 lbs. on a regular basis.
  

…we want to hear from you!

Imagining yourself at ECCO?

Please submit a copy of your resume to ca-hr-careers@ecco.com

For international opportunities, please click here to access our global career site.

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.

Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.