e-Commerce Fraud & Operations Specialist

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e-Commerce Fraud & Operations Specialist

We are looking for e-Commerce Fraud & Operations Specialist who will support the e-Commerce Operations, with a particular focus on actively monitoring and managing fraudulent activity across all markets and payment methods

When you join ECCO, you become part of a global family where we value people who do things differently. BE DIFFERENT AND FIT IN!

What you will do?

  • Oversee the E-Commerce fraud platform, actively managing the order management rules, reviewing and investigating cases, and resolving issues.
  • Liaise with various payment methods to resolve issues and minimize claims and losses.
  • Ensure procedural compliance and fraud protection measures are audited.
  • Leverage reporting and dashboards to identify and resolve issues.
  • Collaborate with the Consumer Customer Service team to identify any opportunities or issues with the customer journey. Troubleshoot and share feedback with relevant departments.
  • Support Omnichannel operations for customer order allocation, fulfillment and reporting.
  • Responsible for maintaining approved standard operating procedures, including keeping policies up-to-date.
  • Collaborate with a cross-functional team to include Customer Care, Marketing, IT, Finance, and E-Commerce to support technical enhancements to the system.
  • Coordination and approval of IT deployment with Test team, ensuring changes will perform as business intended.
  • Improve processes and procedures to minimize manual efforts.
  • Maintain industry knowledge to keep up to date on new system advancements and make recommendations as needed.

What we are looking for in you?

  • Advanced English
  • Fluency in MS Office (especially MS Excel)
  • Ideally, experience in fraud protection (in eCommerce)
  • Knowledge and understanding of eCommerce mechanisms will be an advantage
  • Strong analytical and communication skills
  • Exceptional customer focus
  • Solution-oriented in delivering upon our commitments
  • Proactive approach and can-do attitude

Imagining yourself at ECCO? Get a glimpse of what your new exciting career entails on https://enter.ecco.com

CREATE THE FOOTPRINTS OF TOMORROW


At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code –our shoe code is slightly stricter.

Join us and we guarantee lifelong learning –the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.

 

AT A GLANCE

Department Digital & E-Commerce

Location Warsaw (Poland)

Advertised 31. August 2022

Deadline 31. October 2022

 
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