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E-Commerce Operations Officer

The E-Commerce Operations Officer is responsible for managing all online 3rd party marketplace operations (Shopee,, and Lazada) and digital sales platforms (LINE and Whatsapp store) in Thailand

Key duties:



  • Conduct discussion with other potential online 3rd party marketplaces and digital sales platforms to gather information in order to assess potential of platform

  • Prepare business case, including sales forecast

  • Assist in negotiations with marketplace and platform providers

  • Understand in detail operations of all 3rd party marketplace platforms and digital sales platforms to be used (e.g. logistics, payments collection) and communicate it to internal stakeholders (finance, merchandising, logistics/operations, marketing)

  • Be the liaison and point of contact from ECCO with 3rd party marketplaces and digital sales platforms

  • Set up the IT Retail System

  • Work with merchandiser on assortment

  • Upload product details on online marketplaces and digital platforms and ensure quality of product information and product images


Strategic Execution

  • Align promotion calendar with ECCO offline marketing channels

  • Manage promotion timeframe for each marketplace and platform

  • Work closely with Marketing team in order to drive traffic and to apply consumer psychology towards this activity

Day-to-Day Operations 

  • Check and manage inbound orders daily

  • Send orders and requirements to 3rd party logistics partner

  • Manage and answer to customer service enquiries and comments, and assist with solving customer issues

  • Manage after sales service process, including return, exchange, and refunds

  • Assist finance in liaising with online marketplaces and digital sales platforms for follow up on documentation and payment collection

  • Inventory control and stock take of assortment allocated to e-commerce

  • Take initiative to conduct activities to drive traffic

  • Manage and take ownership of upcoming digital sales platforms

Key requirements:

  • Bachelor’s degree in Business, E-Commerce, Supply Chain Management, Marketing, or related field

  • 1-2 years experience in e-commerce. Importantly a strong interest in e-commerce and a willingness to be involved in operations work is required

  • Be able to travel domestically    

  • Fluent in Thai and English

Send your CV in English



At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow. 


Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter. 


Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.



Department Digital & E-Commerce

Location Bangkok (Thailand)

Advertised 22. December 2020

Deadline 22. January 2021

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