As a Customer Service Representative (B2B), you are the brand ambassador for ECCO towards our customers. You will be responsible for ensuring an extraordinary customer experience by building and maintaining relationships with our customers and providing them with prompt and accurate customer service and support. You will be responsible for activities such as order intake, order flow and answering customer queries and complaints in order to maximize sales. You act as linking pin between the customer, the sales team, and various departments within ECCO such as Logistics, Finance, Master Data and Marketing.

The Customer Service Representative is based in Prague, part of a team responsible for ECCO region East. You can work either full-time a part-time option is possible (0.75 FTE).

Key Responsibilities
Customer Service & Order Management
Manage order intake
Check material availability, process cancellations, rejections, and replacements.
Provide delivery status updates, track shipments, and resolve transport claims.
Handle B2B claims and returns, including quality checks and corrections.

Logistics Coordination
Release goods from multiple warehouses
Book slot times on customer platforms and resolve delivery issues

Credit Control Support
Prepare debit notes, credit notes, and correction invoices.
Provide proof of delivery for open payments and support re‑invoicing.
Coordinate with credit control on pre‑payment approvals, invoice discrepancies, and e‑invoicing

General Tasks
Monitor order books
Communicate rejections and changes to top customers.
Maintain training files, onboarding folders, and process documentation.
Follow up on held orders and hard block lists from credit control

Who are we looking for?
We are looking for a positive and pro-active individual with strong communication skills who is capable of working under the pressure in a fast-paced environment.

We imagine you bring:
Fluent English (written and spoken)
1 - 3 years of working experience within a customer service role, preferably in an international retail organization
Minimum 1 – 2 years’ experience in order management/logistics is an advantage
At least intermediate Excel user
Experience with SAP
Strong communication and organizing skills
Team player

What we offer you:
An international, informal work environment
Extra days off
Flexible work schedule in which you will be able to work 2 days per week from home
Multisport card partially paid by the employer
Pension contribution
Meal allowance
Opportunities to develop yourself