Consumer Customer Service Associate (Bilingual)

CREATE THE FOOTPRINTS OF TOMORROW

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Consumer Customer Service Associate (Bilingual)

The Consumer Customer Service Associate (Bilingual) will provide comprehensive service to our consumer customer base on the phone and through e-mail. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

As our Consumer Customer Service Associate, your responsibilities will include:
Contribute to the future of ECCO USA by providing the highest level of customer service.
Handle incoming calls and emails.
Provide customers with product and order information.
Show flexibility, creativity and empathy when resolving customer issues and communicating policy.
Offer options for fulfillment of orders or resolution of issues.
Appropriately suggest alternative products.
Inform customers of new products.
Talk up promotions and sales.
Learn and develop personal skill levels in regards to SAP, Internet systems and the footwear industry.
Communicate and coordinate with all internal departments for smooth processing of all transactions.

If you have...

Bilingual - excellent written and oral communication skills in both French and English.
Post-Secondary diploma or degree.
1+ years of experience in a customer service role.
Ability to communicate clearly, concisely and professionally (both verbally and written).
Ability to prioritize work and adjust priorities as needed.
Superior organization and follow-up skills.
Proven ability to work under pressure while maintaining composure, patience and understanding in dealing with a variety of customers.

…we want to hear from you!


Imagining yourself at ECCO?
Check out these exciting opportunities, on our global career site. 
Please submit your resume to ca-hr-careers@ecco.com 

CREATE THE FOOTPRINTS OF TOMORROW
At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.

Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.

 

 

 

 

 

AT A GLANCE

Department Customer Service

Location Toronto ON (Canada)

Advertised 14. December 2022

Deadline 28. February 2023

 
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