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Operations Coordinator DTC

The Direct to Consumer (DTC) Operations Coordinator will deliver consistent and effective communication and tasks to the field personnel which supports the DTC organization in its mission to deliver a World Class consumer experience.

As our DTC Operations Coordinator, your responsibilities will include:

  • Develop and implement an effective communication strategy for delivering information to the field.
  • Maintain operational manuals, procedures and training guides as enhancements arise.
  • Maintain the Retail US SharePoint and ensure content is current and up to date.
  • Develop and manage field recognition, events, and contests.
  • Act as the liaison for gathering DTC information and updating presentation files for meetings including but not limited to: Board of Directors, Budget, Operating Committee, Compass and events.
  • Write and distribute monthly newsletters.
  • Maintain the data for all World Class Customer Experience initiatives including certificates, KPIs, customer letters, etc.
  • Coordinate onsite and offsite meetings and events including accommodations, transportation, meals, agendas and presentations while maintaining the provided budget.
  • Become an expert in new initiatives with the field mindset and create the strategy for communicating/training new procedures.
  • Gather closed store information during inclement weather and holidays and analyze sales impact information.
  • Provide general ECCO USA support such as processing mail and covering reception.
  • Maintain the store archive of essential paperwork that is legally required to be kept.
  • Assist in creation of contests and tracking and communicate contests to stores.
  • Manage, track and fulfill store supply and shopping bag orders.
  • Responsible for ensuring document formatting standards and creating communication templates as needed.

 

If you have…  

  • High school diploma or GED equivalent.
  • Bachelor’s degree in Business or related field - or equivalent applicable experience.
  • 2+ years of experience in a corporate team environment (retail industry preferred).
  • Ability to communicate effectively with all levels of the organization.
  • Proficiency in MS Word, Excel and PowerPoint.
  • Must have a basic understanding of store operations, preferably management experience within footwear and/or specialty stores.
  • Detail orientated.
  • Ability to balance multiple priorities and maintain professional composure when under pressure.
  • Ability to read, write and speak English at a proficient level.
  • Ability to regularly lift up to 35 lbs.

 

…we want to hear from you!


AT A GLANCE

Department Sales & Retail

Location Londonderry (USA)

Advertised 11. October 2019

 
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