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Customer Service Representative – German speaking

Are you looking for a new challenge? Do you want to be part of a dynamic team and a great international company based in Amsterdam? Then we might be looking for you!

 

As Customer Service Representative for the Central market (Austria, Switzerland and Germany), you are the brand ambassador for ECCO towards our customers. You will be responsible for ensuring an extraordinary customer experience by building and maintaining relationships with German speaking customers in Austria, Switzerland and Germany and providing them with prompt and accurate customer service and support. You will be responsible for activities such as order intake, order flow and answering customer queries and complaints in order to maximize sales. You act as linking pin between the customer, the sales team, and various departments within ECCO such as Logistics, Finance, Master Data and Marketing.

 

The Customer Service Representative is part of the Customer Service department based in Amsterdam and reports to the Team Leader Central.

 

Who are we looking for?

We are looking for a positive and pro-active individual with strong communication skills who is capable of working under pressure in a fast-paced industry. You are a stable and committed team player and not afraid to share your ideas with the team. Other qualifications:

 

  • Native German (written and spoken)
  • Fluent English (written and spoken)
  • MBO/associates degree as a minimum
  • 2 - 4 years of working experience within a customer service role, preferably in an international retail organisation
  • Minimum 1 – 2 years’ experience in order management/logistics
  • Experience with Excel, including V-lookup and pivot tables (preferred)
  • Experience with CRM-tools, preferably Salesforce
  • Strong communication skills

 

What do we offer you?

You can expect a challenging position with a high degree of conscientiousness and cooperative work style teamed with a careful, thorough and accurate handling of detail. Although we work hard, we also like to have fun as a team. Beginning of 2020 we will be moving to a new, state-of-the art office which provides an inspiring work environment.

 

ECCO’s innovative approach, which can be found throughout our value chain, from hide to high street combined with the aim of being excellent in everything we do, is what makes us stand out as a company. Adding sincere commitment where diversity and personal development take pride of place demonstrates why more than 21,000 employees around the world prefer ECCO as their employer.

 

To be considered please send us your resume and cover letter. You must be already resident in the Netherlands and in possession of full EEA working entitlements.

AT A GLANCE

Department Customer Service

Location Amsterdam (The Netherlands)

Advertised 05. November 2019

 
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