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We are always looking for new passion-fuelled colleagues to move ECCO forward.

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Consumer Customer Service Associate

The Consumer Customer Service Associate will provide comprehensive service to our consumer customer base on the phone and through e-mail. Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

 

As our Consumer Customer Service Associate, your responsibilities will include:

  • Contribute to the future of ECCO USA by providing the highest level of customer service
  • Handle incoming calls and e-mails
  • Provide customers with product and order information
  • Show flexibility, creativity and empathy when resolving customer issues and communicating policy
  • Offer options for fulfillment of orders or resolution of issues
  • Appropriately suggest alternative products
  • Inform customers of new products
  • Talk up promotions and sales
  • Learn and develop personal skill levels in regards to SAP, Internet systems and the footwear industry
  • Communicate and coordinate with all internal departments for smooth processing of all transactions

 

If you have...

  • High school diploma or GED equivalent
  • Minimum of one year experience in a customer service role
  • Ability to communicate clearly, concisely and professionally (both verbally and written)
  • Ability to prioritize work and adjust priorities as needed
  • Superior organization and follow-up skills
  • Proven ability to work under pressure while maintaining composure, patience and understanding in dealing with a variety of customers
  • Ability to read, write and speak English at a proficient level

…we want to hear from you!

AT A GLANCE

Department Customer Service

Location Londonderry (USA)

Advertised 11. October 2019

 
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